The good news? There are trustworthy operators like 1xBet, where all issues regarding withdrawals have valid causes. To be on the safe side, you need to understand the T&C and use our guidelines to ensure your winnings are paid out fully and on time.
1xBet Nigeria offers diverse payment methods, allowing players to choose withdrawal methods they are comfortable working with. Here’s how the withdrawal process works:
You log into your 1xBet account and go to the “My Account” section. Next, you choose your preferred withdrawal method, specify the amount, provide all other required details, and submit your withdrawal request.
The system checks your request to ensure it adheres to the withdrawal T&C and validates it if it does. The process may take time, especially if your account is not verified.
After validating your request, your payout is processed and credited to your account. The time will depend on the chosen withdrawal method.
The duration it takes to receive payment depends on your chosen withdrawal method. Typically, e-wallets and phone wallets are instant, while bank transfers may take up to 5 business days.
Why Can’t I Withdraw Money from 1xbet Nigeria: Issues and Solutions
While 1xBet is a trusted online gambling brand, there are instances when withdrawal requests are rejected and payments are delayed for different justifiable reasons. Here are common withdrawal issues and how to navigate them:
To make your initial withdrawal, the operator will ask you to verify your profile. This is standard across most online gambling sites in Nigeria. In that case, you’ll be required to complete a KYC procedure by uploading a copy of your ID and an address verification document.
Why do you need to do that? It helps curb money laundering and reduce the probability of third parties using your account to commit fraud.
Entering invalid payment details will occasion this problem, hindering you from completing the withdrawal process. A perfect example is inputting the wrong PIN when transacting using a phone wallet.
The whole PIN may not be necessarily inaccurate – a minor typo is enough to cause a problem. Sometimes players make changes to their payment details and forget. Therefore, ensure the info you key in is current and error-free.
1xBet bonuses often come with wagering requirements that players must complete to withdraw any winnings derived from them. The conditions may apply to the winnings, the funds deposited to trigger the bonus, or both.
It is important to read the terms and conditions carefully to understand how wagering works. Also note that you need to complete it within the specified period, or you won’t be allowed to withdraw funds.
Violating the set withdrawal limits will certainly lead to a problem when cashing out. For instance, the casino may cap the amount players can withdraw from winnings generated using a risk-free offer such as a no deposit bonus.
Your withdrawal request may be halted if you exceed the maximum payout limit, and the bonus may be revoked, forcing you to forfeit your reward. To avoid this, observe the stipulated limits.
The casino has a single account ownership policy. Only you can withdraw funds from your 1xBet account. Giving third parties your login credentials and payment details to make withdrawals isn’t allowed.
The casino may stop you from making further withdrawals if it is discovered that you violated this condition.
Your withdrawal request will be rejected if the details in your 1xBet NG profile and those in your payment method fail to match. For example, if your name is Joseph Okonkwo, it should be the same on both ends, i.e., the casino and the payment service provider.
A mismatch error may also be experienced when players use other people’s bank cards, e-wallets, phone wallets, etc.
System or Payment Service Hitches
Technical problems may arise on the side of the casino or the payment service. There isn’t much you can do on your part as a player if that happens other than waiting until the glitch in the affected platform is addressed by their technical department.
Alternatively, you can reach out to the casino’s support team to inquire about the issue if it persists. If you are using a 1xBet app, update or reinstall it.
Contacting Customer Support to Help With Payouts
There’s a responsive customer support team at 1xBet Nigeria. Besides, the team comprises knowledgeable and friendly agents ready to listen to your concerns and address them. Contact them if none of the solutions discussed above help.
There are different ways of contacting customer support for help with payout problems:
- Customer support chat;
- On-site form;
- Email: [email protected];
- Phone: 08000077777.
Clearly explain the problem, provide all relevant details, be respectful, and patiently wait for assistance. You can also record your interactions with support agents.
Dispute Resolution
If the withdrawal issue you are facing isn’t resolved, the operator has an internal dispute resolution mechanism. You can submit a written complaint to the support team via email. Remember to attach relevant supporting documents to substantiate your complaint.
The support team will provide you with a comprehensive response within 30 days after serving your complaint to them. You are entitled to escalate the dispute to the licensing authority in Nigeria if you feel dissatisfied with the casino’s response.
Tips for a Smooth Withdrawal Process
Withdrawing your winnings at 1xBet Nigeria shouldn’t be a frustrating experience. Here are the top tips for a smooth withdrawal process:
- Ensure your profile is complete and always up-to-date. In addition, your contact and payment info should be authentic.
- Withdrawal terms and conditions may change over time. Regularly go over them to be updated about any changes to stay compliant.
- Verify your account early enough after signing up. This way, you will avoid unnecessary delays during your first withdrawal.
- Don’t switch payment methods. Use the same payment method you used to make your deposit to request a withdrawal.
- Complete the wagering requirements on time. Wager all bonuses as required before withdrawing the winnings obtained from them.
Implementing these tips will significantly reduce the likelihood of encountering issues while withdrawing your winnings at 1xBet NG.
